[title text=”Frequently asked questions”]
Where is my Instant Download file?
If you purchased an instant download, you will be taken to a page to download your file after check-out, if you missed it don’t worry!
You can go here to download your file: https://www.sparklesvgpng.com/downloads
How do I open a Zip file?
Let’s start with Apple users, if your’e on a Mac, it’s super easy, just double-click and it will open it up into a new folder for you. Voila!
If you’re on a PC, and are running Windows 7, 8.1 or 10 then Microsoft can automatically open these too. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
Alternatively on a PC, you can head to the website 7-zip http://www.7-zip.org/download.html and download the version for your computer. Install it, and then open the zip with that instead.
Low resolution and small DPI
All the files that I send you have a high resolution 300 DPI. If your file have is low resolution and blurry text, then you saved it wrong. When I send a file to your email, please do not use “Save as…”, use the “download” button.
“Save as..” may be used only when you open a file from a personal message on , in this case, open the original file with a good resolution, in other cases the picture will be blurred, so please use the “download” button.
Will you ship this product to me?
That would sadly be a no. It’s simply because this is a 100% digital product. This means there is nothing touchy feely, sniffable or physical about it. Phew!
So instead, what you’ll receive is a digital file or two, which you’ll be able to download immediately – YES IMMEDIATELY – after purchasing.
By offering digital downloads like this allows me to serve all my worldwide customers super easily, saving you precious money that you can spend on your honeymoon or something to make a magical memory for that special day!
Can you provide a custom order for me?
Sorry, we are not able to provide custom orders at this time.